Privacy Policy

We collect information you provide when browsing, personalising or ordering, such as names, contact and delivery details, order information, uploaded photographs, artwork choices and messages sent to support. Technical information such as IP address, browser details and necessary cookie identifiers may also be recorded.

We use personal information to operate the website, create personalised artwork, fulfil orders, provide customer support, prevent misuse, maintain security and meet legal obligations. Where required, processing is based on performing our contract, legitimate interests, consent or legal duties.

Uploaded photographs and related personalisation are processed to provide the requested artwork and product. Please obtain permission before uploading an image of another person, especially a child. We do not ask you to upload unnecessary sensitive information.

Information may be shared only as needed with service providers supporting hosting, artwork generation, payments, production, delivery, analytics or customer service, and with authorities where required by law. Providers must use it for the agreed service and protect it appropriately.

We keep information only for as long as needed for the purpose collected, legal requirements, dispute handling and fraud prevention. We use reasonable technical and organisational safeguards, although no internet service can guarantee absolute security.

Necessary cookies support features such as sessions and baskets. Other analytics or preference technologies will be described and controlled through the cookie choices available on the site when introduced.

Depending on applicable UK data protection law, you may ask to access, correct, erase or restrict personal information, object to certain uses, or request portability. You may also withdraw consent where consent is the legal basis.

Privacy questions and rights requests can be sent to support@kattie.uk. We may need to verify your identity before completing a request.