Payment Methods

The payment options currently available to you are displayed at checkout. We will not claim to accept a card, wallet or instalment provider unless that option is shown before you place the order.

Kattie.uk displays prices in pounds sterling. The complete payable total, including any confirmed delivery charge, is shown before payment is authorised.

Payments are handled through the secure payment service presented at checkout. Kattie.uk does not need to store your complete card number or card security code when payment is processed by that provider.

Your order is submitted when the checkout confirms payment or another approved payment state. Do not close or refresh the payment screen while a transaction is being confirmed.

Check that the payment details, billing information and available funds are correct, then try again. Your bank may decline a payment without sharing the reason with us. If the problem continues, contact your provider or email support@kattie.uk with the error message, but never send full card details.

Where a refund is appropriate and approved, it is sent to the original payment method. Processing time after issue is controlled by the bank or payment provider.